faq cartegory: General FAQ

Why do i need to provide my original or copies of my identification document?

As required under MAS Notice 3001, eRemit Singapore is required to obtain and verify the identity of our customer as

What do the status mean?

Pending – Transaction is pending for payment. In Progress – Payment has been made. Completed – Remittance has been sent over. Expired – Transaction

Why should I sign-up for eRemit Singapore?

With eRemit Singapore, you can: Remit anytime from anywhere, 24/7 through our app on your mobile phone Fast money remittance

Can I remit on behalf of my friends/company?

No, you can only remit money using your own registered account. eRemit Singapore service is only available to individual customers.

How do I change my password?

You can do so by clicking the “Click Here To Reset Password” link at the bottom of the Member Login page, or

I can’t login to eRemit Singapore apps, seems my account has been blocked, what should I do?

Your account will be blocked if you have keyed in wrong password 5 times. Do email supportdesk@eremit.sgto re-activate your account.

Can I change my personal details?

Yes, you may do so by logging on to the eRemit Singapore app (Please click on the “View Profile” tab on the

My FIN / Work Pass has expired. What should I do?

If you are an existing customer and your FIN/Work Pass has expired, please submit a clear copy of your new

I changed my mobile number. What should I do?

Please send us your new mobile number via email supportdesk@eremit.sg and we will update for you. If you do not update your

Will I be charged for any SMS received for eRemit Singapore?

No, you will not be charged for any SMSes you receive for eRemit Singapore service.