faq cartegory: General FAQ

Do I get a receipt for my transactions?

Yes. For every successful transaction, you will be issued with an eRemit Singapore receipt which you can view from the

How do I check the status of my transaction(s)?

You may login to our eRemit Singapore website/mobile app to check the status of your transaction (click on the “History and

Do I have to enter the Recipient’s details every time I transfer money?

The eRemit Singapore App captures and retains particulars of your Recipients. However, you can make changes to recipient’s particulars.

What should I do if my Recipient fails to receive the remitted money?

Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction,

How can I obtain a refund if my remittance transaction fails?

Check the status of your remittance transaction. If it is “Failed”, do contact eRemit Singapore at Whatsapp Message at 88110202

Can I cancel a transaction?

Cancellation can only be done if the transaction has not been paid or credited into the Recipients account. You can

What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at Customer Service

How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

Payment must be made within 3 hours of an Order submitted, otherwise the Order will lapse, and you will need

How do I make payment for the Remittance Order?

Once you have successfully created a Remittance Order from your eRemit Singapore mobile app / web, you may make payment

How much can I send?

The maximum remittance limit per transaction is $9,990 (inclusive of Service Fee) if you are paying through AXS (subject to