faq cartegory: How To Guide

How does Promo Code work?

Key in the Promo Code when eRemitSG sends you via in-app notification or email. Be sure to check your app

How do I ensure eRemitSG is not spam email?

In your email account, add no-reply@eremit.sg to your Safe list.

How do i add eRemitSG as a safe site?

Internet Explorer Click the 3 horizontal lines icon on the far right of the Address bar Click on Settings, scroll

Where can I find the order reference number that is required when making payment via AXS?

Log on to www.eRemit.sg / eRemitSG mobile app Click on the Transactions iconp Select the relevant transactionp The Order Number is on

Where can I find the latest forex rates?

Log on to www.eRemit.sg / eRemitSG mobile app Click on the Today’s Rates icon

How to request amendments to my transaction?

Contact eRemitSG via Whatsapp Message us at 88110202 (9am – 6pm daily) Provide your transaction reference number and date of transaction

How to request for cancellation and refund?

Contact eRemitSG via Whatsapp Message us at 88110202 (9am – 6pm daily) Provide your transaction reference number and date of transaction

How to track my transaction and status?

Log on to www.eRemit.sg / eRemitSG mobile app Click the Transactions icon Select your transaction Details of the transaction will be listed,

How to send money?

Log on to www.eRemit.sg / eRemitSG mobile app Click on Send Money icon Select the Recipient whom you want to remit money

How do I add/edit/remove a recipient?

In Booking Details, click Proceed to Payment Click on the Recipients icon To Add Recipient Click on the “Add Recipient”