Faq

My FIN / Work Pass has expired. What should I do?

If you are an existing customer and your FIN/Work Pass has expired, please submit a clear copy of your new

I changed my mobile number. What should I do?

Please send us your new mobile number via email supportdesk@uat.eremit.sg and we will update for you. If you do not update your

Will I be charged for any SMS received for eRemit Singapore?

No, you will not be charged for any SMSes you receive for eRemit Singapore service.

Do I get a receipt for my transactions?

Yes. For every successful transaction, you will be issued with an eRemit Singapore receipt which you can view from the

How do I check the status of my transaction(s)?

You may login to our eRemit Singapore website/mobile app to check the status of your transaction (click on the “History and

Do I have to enter the Recipient’s details every time I transfer money?

The eRemit Singapore App captures and retains particulars of your Recipients. However, you can make changes to recipient’s particulars.

What should I do if my Recipient fails to receive the remitted money?

Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction,

How can I obtain a refund if my remittance transaction fails?

Check the status of your remittance transaction. If it is “Failed”, do contact eRemit Singapore at Whatsapp Message at 88110202

Can I cancel a transaction?

Cancellation can only be done if the transaction has not been paid or credited into the Recipients account. You can

What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at Customer Service


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